BIG BROAST CHICKEN
Terms & Conditions
Effective date: 12 October 2026
These terms cover two things: your use of bigbroastchicken.com, and any order you place with us directly at the counter, by phone or on WhatsApp. If you use the website or order from us, you are agreeing to them, so please give them a quick read.
1. Who we are
Big Broast Chicken is a broasted chicken restaurant in Bihar Sharif. We serve broasted chicken, burgers, wraps, fries, beverages and other quick service food for dine in, takeaway and delivery.
The restaurant is run by [legal name of the business entity], a [partnership firm / LLP / proprietorship]. In these terms, “we”, “us” and “our” mean that business. “You” means anyone who uses the website or orders from us.
Address: Shop No. 1 & 2, Kumar Cinema Complex, Shivaji Nagar, Pulper, Bihar Sharif 803101, District Nalanda, Bihar, India
Email: hello@bigbroastchicken.com
Phone and WhatsApp: [+91 phone number]
FSSAI registration or licence number: [14 digit FSSAI number]
GSTIN: [GSTIN]
Website: https://bigbroastchicken.com/
2. Using the website
The website is there to tell you about the restaurant: the menu, offers, where we are, opening hours and job openings. When you use it, please:
- use it only for lawful purposes;
- give accurate details when you fill in an enquiry form or a job application;
- not try to hack, overload, scrape or otherwise disrupt the site; and
- not copy our content (section 8 explains this).
We may block access for anyone who misuses the website.
3. Menu, prices and availability
We try to keep the menu, photos and prices on the website current. Things do change, sometimes faster than we can update the site, so:
- items and prices can change without notice, and the price that applies is the one on your bill;
- some items may sell out during the day;
- photos show how we serve the food, but portions and presentation can vary a little from plate to plate;
- menu prices are [inclusive / exclusive] of GST, and taxes are charged as the law requires; and
- prices on Zomato, Swiggy and other delivery apps are set for those platforms and can be higher than our counter prices, because the platforms charge us a commission on every order.
If a price on the website is wrong, we will charge the correct price and tell you before you pay.
4. Allergens and dietary information
Our food is prepared in one kitchen with shared equipment, including shared fryers. Many items contain, or may come into contact with, wheat (gluten), milk, eggs, soy, sesame and other common allergens.
If you have a food allergy or follow a strict diet, please tell our staff before you order. We will tell you what we know about the item. We take care to keep ingredients apart, but we cannot promise that any item is completely free of allergen traces.
5. Orders and payment
This section covers orders placed with us directly: at the counter, by phone, on WhatsApp, or through any other channel we run ourselves.
- An order is confirmed only once we accept it.
- You can pay using the methods accepted at the outlet, currently [cash, UPI and cards].
- Please check your order before you pay.
- Once we have started cooking, we may not be able to cancel or change the order.
Orders placed through Zomato, Swiggy, Magicpin or any other delivery platform are also covered by that platform’s own terms, which deal with payment, delivery, cancellation and refunds. For those orders, please raise any problem in the app first. We will work with the platform to sort it out.
6. If something is wrong with your order
If an item is missing, wrong, or not up to standard, tell us as soon as you can, ideally within [2 hours] of receiving it. A photo and your order details help us check quickly. Depending on what went wrong, we will offer a replacement, a credit on your next order, or a refund.
None of this affects your rights under the Consumer Protection Act, 2019.
7. Offers and promotions
From time to time we run discounts, combo deals and limited period offers. Unless the offer itself says otherwise:
- an offer is valid only for the period and on the conditions stated with it;
- only one offer can be used on an order, and offers cannot be combined;
- offers cannot be exchanged for cash; and
- we may refuse an offer where it is being misused, for example through repeated use of a single use code.
We may change or end an offer early. If an offer has already been applied to a confirmed order, we will honour it.
8. Our name, logo and content
The Big Broast Chicken name, logo, photographs, menu designs, website text and other content belong to us, or are used with the owner’s permission. Please do not copy them or use them commercially without our written permission. Sharing a link to our website, or a photo of your own meal, is of course fine.
9. Reviews and feedback
We read what customers tell us. If you send us feedback, we can use it to improve our food and service. If we want to use your review, name or photo in our marketing, we will ask you first.
We may remove abusive, false or unlawful posts from pages and accounts we control.
10. Job applications
Details you send through our careers page or recruitment channels are used to assess your application and to contact you about it. Applying does not guarantee an interview or a job. We accept applications only from people aged 18 or above. Our Privacy Policy explains how we handle applicant information.
11. Links to other websites
The website links to services we do not run, such as Instagram, Google Maps and food delivery apps. Their own terms and privacy policies apply when you use them, and we are not responsible for their content or how they handle your information.
12. Limits on our liability
We work to keep the website accurate and available, but it may occasionally be down for maintenance or because of problems outside our control.
To the extent the law allows, we are not responsible for indirect or consequential loss caused by the website being unavailable or by errors on it. Nothing in these terms limits any right you have by law as a consumer, including rights relating to the safety and quality of the food we serve.
13. Changes to these terms
We may update these terms when our services, the website or the law changes. The updated version will be posted on this page with a new effective date. If you keep using the website or ordering from us after that, the updated terms apply.
14. Governing law
These terms are governed by the laws of India. Disputes will be handled by the competent courts at Bihar Sharif, District Nalanda, Bihar. This does not affect your right to approach a consumer commission under the Consumer Protection Act, 2019.
15. Contact and grievances
For any question or complaint about these terms, your order or the website, contact our grievance officer:
Name: [Name of grievance officer]
Designation: [Designation]
Email: hello@bigbroastchicken.com
Phone: [+91 phone number]
Address: Shop No. 1 & 2, Kumar Cinema Complex, Shivaji Nagar, Pulper, Bihar Sharif 803101, District Nalanda, Bihar, India
We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.