BIG BROAST CHICKEN
Privacy Policy
Effective date: 12 October 2026
This policy explains what personal information Big Broast Chicken collects through our website, our outlet and our direct ordering channels, why we collect it, who we share it with, and what you can ask us to do with it. We are a restaurant, so we try to collect only what we need to take your order, reply to you and run the business.
We handle personal data in line with the Information Technology Act, 2000 and the rules made under it. We are also preparing for the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and will follow each of their provisions as they come into force.
1. Who is responsible for your information
[Legal name of the business entity], which runs Big Broast Chicken, decides how your personal information is used. Under the Digital Personal Data Protection Act, 2023, that makes us the “Data Fiduciary” for it.
Address: Shop No. 1 & 2, Kumar Cinema Complex, Shivaji Nagar, Pulper, Bihar Sharif 803101, District Nalanda, Bihar, India
Email: hello@bigbroastchicken.com
Phone and WhatsApp: [+91 phone number]
2. What we collect and why
| When | What we collect | Why we use it |
| You send an enquiry through the website or by email | Name, phone number, email address, and whatever you write in your message | To reply to you |
| You order directly by phone or WhatsApp | Name, phone number, delivery address, what you ordered, and the payment reference (for example a UPI transaction ID) | To prepare and deliver your order, confirm payment, and sort out any problem with it |
| You order through Zomato, Swiggy or another delivery platform | The order details and the contact and delivery details the platform shares with us for that order | To fulfil the order and handle complaints. The platform’s own privacy policy covers what it collects from you |
| You join our WhatsApp offers list | Name and phone number | To send you offers and updates. You can leave at any time |
| You apply for a job | Name, contact details, CV, work history, and any documents you choose to send | To assess your application and contact you about it |
| You visit the outlet | CCTV footage of the counter, dining and kitchen areas | For the safety of customers and staff, food safety, and to prevent theft and resolve disputes |
| You visit the website | Technical details such as IP address, browser and device type, and pages visited, recorded by our website host [and analytics tool, if used] | To keep the website running and secure, and to understand how it is used |
We do not store full card or bank account details. Card and UPI payments are processed by banks, UPI apps and payment providers under their own terms.
3. Consent and lawful use
We use your information only for the purposes listed above. Where we rely on your consent, for example for WhatsApp offers or a job application, you can withdraw it at any time by contacting us. Withdrawing consent does not affect anything we did with your information before you withdrew it.
Some uses do not need separate consent where the law allows it. Examples are completing an order you have asked us to prepare, issuing GST invoices and keeping tax records, and using CCTV for safety and security.
We do not sell your personal information.
4. Who we share it with
We share personal information only where it is needed, and only as much as is needed:
- delivery riders, for direct orders we deliver ourselves or through a delivery partner;
- food delivery platforms, for orders placed through them;
- service providers who help us run the business, such as our website host, email provider, WhatsApp Business (Meta), billing and point of sale software, and our accountants;
- government authorities, police, courts or regulators, where the law requires it; and
- a new owner or operator of the business, if the business is restructured or sold, who will be bound by this policy.
5. Where your information is stored
Some of our service providers, such as website hosting, email and WhatsApp, may store information on servers outside India. We use established providers that keep reasonable security in place, and we will follow any restrictions the Government of India places on transferring personal data outside the country.
6. How long we keep it
| Information | How long we keep it |
| Website and email enquiries | [12 months] after our last exchange with you |
| Order records and invoices | As long as tax law requires. Under GST rules this is currently at least 72 months from the due date of the annual return for that year |
| WhatsApp offers list | Until you ask to leave |
| Job applications | [12 months], unless you join us, in which case your details become part of your employee record |
| CCTV footage | [30 days], unless we need it longer to deal with a specific incident or complaint |
When we no longer need information, we delete it, unless the law requires us to keep it for longer.
7. How we protect it
Only staff who need personal information to do their job can access it. Our devices and accounts are password protected, and we use established service providers. No system is completely secure. If a personal data breach affects you, we will inform you and the relevant authorities as the law requires.
8. Your rights
You can ask us to:
- give you a summary of the personal information we hold about you and how we use it;
- correct or update information that is wrong or out of date;
- delete your information, unless we have to keep it by law, for example invoices;
- stop sending you offers and updates, which you can also do by replying STOP on WhatsApp;
- withdraw any consent you have given; and
- let someone you nominate exercise these rights on your behalf if you die or are unable to.
To make a request, email hello@bigbroastchicken.com or contact our grievance officer (section 12). We may ask you to confirm your identity before acting on a request. We will respond within one month.
If you are not satisfied with how we have handled your complaint, you can approach the Data Protection Board of India once the relevant provisions of the Digital Personal Data Protection Act, 2023 are in force.
9. Children
Our website and offers are meant for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you believe a child has given us personal information, please contact us and we will delete it.
10. Cookies
Our website uses cookies that are needed for it to work properly. [If an analytics tool is used: We also use [name of analytics tool] to understand how visitors use the website, such as which pages are viewed most.] You can block or delete cookies in your browser settings, though some parts of the website may then not work as expected.
11. Changes to this policy
We may update this policy when our services, the way we handle information, or the law changes. The updated version will be posted on this page with a new effective date.
12. Contact and grievance officer
For any question, request or complaint about your personal information, contact:
Name: [Name of grievance officer]
Designation: [Designation]
Email: hello@bigbroastchicken.com
Phone: [+91 phone number]
Address: Shop No. 1 & 2, Kumar Cinema Complex, Shivaji Nagar, Pulper, Bihar Sharif 803101, District Nalanda, Bihar, India
We will acknowledge your request within 48 hours and resolve it within one month of receiving it.